Shipping
Shipment processing time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping rates and delivery estimates
UK
| Shipping Option | Estimated Delivery Time | Price |
| Royal Mail 1st Class | 1 to 2 business days | Free |
EU
We offer international shipping to all EU countries:
| Shipping Option | Estimated Delivery Time | Price |
| Standard International | 6 to 10 business days | £5 |
| Standard International Tracked | 3 to 5 business days | £10 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Salvation Labs Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.
International Shipping
We offer international shipping to almost all countries countries:
| Shipping Option | Estimated Delivery Time | Price |
| Standard International | 8 to 20 business days | £6 |
| Standard International Tracked | 6 to 7 business days | £10 |
| UPS Express | 2 to 3 business days | £28 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Salvation Labs Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
See our full return policy here
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@innate-co.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@innate-co.com.
